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No matter in which country you are eating dinner, the one question to ask yourself after your savoury feast always should be: “What’s for dessert?” While we always settle for classic desserts like sundae or apple pie, the rest of the world has amazing sugar-loaded options to offer. So, why not lurk into other countries and discover succulent desserts? Here are some sweet-treats for a better cultured sweet tooth!

Rasmalai

Originating from India, Rasmalai is a dish from Odisha, a state on the coast of Bay of Bengal. The term Rasmalai can be translated to ‘nectar cream’ from Urdu. It is made of spongy balls of paneer (Indian cheese) which is soaked on reduced thick milk that looks like clotted cream. This sweet dessert is served chilled and is given a flavoury boost from a sprinkle of cardamom and saffron. This food item can also be served with almonds, dried fruits and pistachios.

Baklava

Baklava has a cloudy history as its origins have not been confirmed. However, it is mostly believed that this dish originates from Turkey and has been created by the Assyrians in the 8th century B.C. The Ottomans took up the dessert and perfected the recipe into what is served today. The recipe consists of paper-thin layers of filo dough encasing pieces of nuts, soaked in honey or syrup.

Olliebollen

Coming from Holland, Olliebollen means oily balls in Dutch. This delicacy is traditionally eaten to celebrate the New Year. These deep-fried balls are peppered with dried grapes and dusted with powdered sugar. There’s even a competition of making this dish ever since 1993! Held every year, the winners come from different part of the country.

Brigadeiro

Brigadeiro is a confection of Brazil and it was created by a military figure, Brigadeiro Eduardo Gomes, who ran for office in 1945. The confectioner raised funds for his campaigns by selling his favourite chocolate balls. Even if he lost the elections, he won the hearts of the buyers, which named the choclate treats after him. Looking like chocolate truffles, Brigadeiros are confected from sweet condensed milk, butter and cocoa powder. Then, these tasty treats are rolled in chocolate sprinkles.

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Castella

Despite being the most consumed sweet treat in Japan, castella actually come from Europe. It was brought to Nagasaki back in the 16th century by Portuguese missionaries. This sweetened honey sponge cake become most famous in Japan, mostly for its long shelf life. It was also easy for sailors to carry at sea, at that time. Castella does not consist of any butter, relying only on egg foam to rise.

Dive into the food culture around the world by trying out these recipes! It can only be a savoury and delicious travel adventure!

Many people have never even thought of the idea of having more than one landing page for their website, but in fact, the more landing pages you have, the more likely it is that you will increase conversion – sometimes, quite significantly.

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What is a landing page?

A landing page is the entry page to your website, usually through a call to action from another website or social media platform. Landing pages may generally fall into three categories namely, internal website landing pages, stand-alone landing pages and micro-sites. Which you use will be determined by your marketing objectives.

Why use landing pages

Landing pages can be categorised to achieve specific business goals and objectives. They could be used to increase brand awareness and paid conversion, generate leads and sales for your business and grow your email list and improve search engine marketing campaigns.

What is a good number:

The more landing pages you have, the higher the possibility of conversion. Research shows that conversion could increase as much as 500% for websites with over 40 landing pages and 55% for websites with between 10 to 15 landing pages. Having below 10 landing pages may be perfectly valid, depending upon the nature of your business but there is clearly a correlation between landing page numbers and conversion rates.

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How many landing pages you need:

The number of landing pages you need is largely determined by the level of conversion you wish to realise and the time period over which you are working. If you want a higher conversion rate then you need a higher number of landing pages.

The number of offers you wish to make is also a determining factor. Pages with multiple offers have been shown to generate weaker conversion than pages with just one – as much as 266% in most cases. Given this factor, it is better to present different offers on different individual pages. It is important that you have access to the requisite resources, for example, an experienced Drupal design agency (https://www.website-express.co.uk/service/drupal-design-development-agency) to create compelling pages that will increase conversion rates.

Consider creating landing pages for different geographies, offers and marketing platforms. In addition, creating different variations of pages increases the number of times you can market that page. Content should always be engaging, interactive and easy to navigate.

While ducts and pumps are the most obvious components of an HVAC system, and probably as much as many people know about them, there are other key components without which these systems simply would not work.

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Here are some key components usually found in ductwork systems and their importance in the effective operation of your system.

Vibration isolators

Air conducts sound around a building and often generates some of its own at fans and grilles. Vibration isolators are installed at key points to inhibit this, preventing any disruption or disturbance from system noises and any loss of privacy from sound echoing through the ducting network.

Smoke and fire dampers

As you can imagine, ducting is a potential conduit for smoke, fumes or actual fire to spread around a building. Actuator-driven dampers are always designed into systems, especially where they cross fire curtains.

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Filters, stacks, heads and boots

The routes of ductwork can be very complicated, weaving through cavity walls or across ceilings with many vertical and horizontal runs. Depending on the inclination of its route, its relative temperature and even on atmospheric pressure on any particular day, its natural tendency is to flow quickly at some points and struggle hard to move at others. The picture is further complicated by the effect of inserting various different types of filter into the system and where you choose to locate them.

HVAC suppliers will advise you on the best equipment to use to maintain constant air flow at different points. Duct profiles, seals, bend design, dampers and choosing the most appropriate panel or cartridge filter from a supplier such as https://www.dustspares.co.uk/filters/ can all help in this.

Duct take offs

To deliver consistent volumes of air to different points, and to minimise routing runs at the same time, ducts can incorporate smaller ducts inside them. These then branch out to multiple registers, grilles and diffusers where needed.

Air volume dampers

Different areas of a home, office or factory do not necessarily require the same degrees of ventilation or temperature conditions. Whilst system designs incorporate means to maintain air flow through the system, they also provide access to dampers to control it at different outlet points. Dampers can be either manually or automatically adjusted depending on your requirements. Types include variable air volume controllers and simple zone dampers.

Here are four more training drills to improve the communication, listening and empathy skills of your contact centre employees.

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1.      Empathy

Empathy is a vital part of how contact centres conduct business. The skills to support a client’s emotional needs are vital and it is difficult to teach, and contact centre agents often find it hard to empathise with the large number of customers they interact with. Create practice scenarios with uncooperative or rude customers, asking your trainee to consider why the customer may be impatient. The aim is to remember the customer’s personal life, and the stress they may be dealing with, in order to deal with them evenhandedly.

2.      Team players

Everyone in a contact centre should be able to pull together and cooperate with each other to overcome obstacles and there are many benefits to working as part of a team.

Create games by dividing your employees into teams of four, and send each of them clues via email. When the four clues are put together, they reveal a theme. Get them to work together to find the theme, which emphasises just how important collaboration is.

For wholesale voice termination in your contact centre, consult with a company such as https://www.idtexpress.com/.

3.      Communication between leaders and teams

Good leaders are involved in the teams they lead, and should know the staff they supervise and support on a personal level. It should not be anything too personal but ask leaders to go and find out something about their staff, such as their pets, favourite hobby or sports team. This creates a conversation opportunity, and can create a starting point for better relationships between teams and leaders.

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4.      Speak without repetition

Give your call centre agents a transcript of a standard interaction between an agent and customer. Invite a trainee to read aloud the transcript with you acting as the customer. Give highlighters to your class and ask them to focus on four words used by the agent; highlighting longer words and not regularly used words like ‘it’ or ‘you’. The challenge is to go through the transcript again, avoiding any of the words highlighted, and find new words or phrases to get the message across. This will help trainees think on their feet, whilst improving the versatility of their vocabulary.

Many small and medium-sized businesses have already made the switch to VoIP. They found the cost savings and effectiveness of the technology far outweighed the cost of transition. However, ensuring high-quality communication required them to take a hard look at their existing networks.

Here we highlight some of the network components that are critical in delivering good-quality communication.

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Internet Connection

In order to plan for internet access, start by calculating how many VoIP calls will be running concurrently – this may peak at particular times of the day. Also consider the other applications that are competing for bandwidth. This could be email, business systems, file transfers and staff personal use (if allowed).

Network Hardware

What is the company policy on network hardware renewal? Large enterprises may purchase hardware as a capital expense, and budget to renew them after, say, four years. While this may seem to be a high cost to smaller companies, bear in mind that performance and reliability are improving very quickly. Enabling your staff to communicate effectively means that your network is a critical dependency.

Assess the DHCP server (which allocates network IPs), switches, routers and cabling. Also check the proxy server, as recommended by the BCS here http://www.bcs.org/content/conWebDoc/57379.

Traffic Prioritisation

There will be multiple consumers competing for bandwidth and priority. For example, transferring a large binary file may demand a huge chunk of bandwidth, but a successful transfer is not necessarily time dependent. However, a VoIP call to a customer which hangs or becomes inaudible is embarrassing and demotivates your staff.

Quality of Service (QoS)

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Plan to invest in a modern router with Quality of Server (QoS) capability and a smart switch. Making use of a Virtual LAN with a dedicated DHCP range will allow you to choose the relative priority for competing consumers.

QoS (although with a different meaning) is also a differentiator when choosing an international VoIP wholesale provider, such as https://www.idtexpress.com/

Power over Ethernet

Handsets and other modern telephony equipment are powered through the network cabling, also known as PoE. Check the power required for your devices and consider PoE+, which supplies more power for more sophisticated devices such as video displays.

In summary, moving to VoIP has the potential for major cost savings and productivity improvements. Your network is a key foundation to a successful VoIP implementation.