Software testers: communication 101
Software testing is a crucial part of the development process, allowing bugs to be eliminated before an app is launched, thus preserving the reputation of the firm that is responsible for producing it.
In spite of this, there are all too many instances in which popular software can be found to be less than perfect, with security vulnerabilities and other flaws unearthed on a regular basis.
To succeed as a software tester and to avoid potential catastrophes occurring, it is vital to work on your communications skills. Such skills are important in every workplace environment, so here are some tips on how best to engage with colleagues and clients in a software testing environment, to ensure clarity of expression.
Types of Communication
For software testers, written communication is likely to be the most common format for conveying meaning and carrying out discussions. From instant messages and emails to filing reports and filling out forms, expressing yourself through writing can be suitable both for informal and formal purposes.
When relying on a crowdsourced software testing service of the kind offered by http://www.mytesters.com/ it is likely that written communication will dominate the process. Therefore testers need to perfect their ability to write accurately on a topic in a concise manner.
Verbal communication, whereby two or more parties speak to each other either in person or via a phone or videoconferencing solution, is another key area. This is relevant even in an age when technology has overcome many of the boundaries of the past.
Written communication skills can be gained by studying the kinds of correspondence which are most impactful and effective at conveying their message. But for verbal communication, things are a lot more nuanced and tricky to grasp.
Listening is a skill in its own right which testers have to develop to succeed. And it is important to actively choose to listen, rather than passively allow what others are saying to wash over you.
Things like maintaining eye contact, asking questions in the event of incomplete understanding, providing feedback and actively contributing to a conversation are all crucial. It is also necessary to exude confidence in order to make sure that others are willing to listen to you.
Becoming a good communicator requires practice, so do not shy away from engaging with others, no matter what the context is.